First in Last out

Each piece is handcrafted to order, which typically takes 3-5 business days. During peak seasons (holidays, wedding season), production time may extend to 7-10 business days. Rush orders are available for an additional fee.

Most pieces allow up to 150 characters. For longer text like poems or verses, please contact us for custom sizing. We'll work with you to ensure your message fits beautifully.

Yes! We accept custom images and designs. For best results, please provide high-resolution files (PNG, JPG, or PDF). Simple line art and logos work best for laser engraving. We'll send a proof before production.

Keep your piece away from direct sunlight and extreme humidity. Dust with a soft, dry cloth. For deeper cleaning, lightly dampen the cloth with water only. Avoid harsh chemicals. With proper care, your piece will last for generations.

Since each piece is custom-made, we cannot accept returns for buyer's remorse. However, if there's a defect or error on our part, we'll remake it at no cost. We stand behind our work with a 100% satisfaction guarantee.

Yes! All orders come in elegant packaging suitable for gifting. For an extra special touch, add our premium gift wrapping option at checkout, which includes a luxury gift box and personalized card.